Privacy Policy

1. Introduction and Overview

This Privacy Policy describes how SHO Crawlers, a trade name operated by SHO Custom Crawlers, a business organized under the laws of the United States with its registered office at 5584 W 720 S, Hurricane, Utah, 84737-5045, United States, collects, uses, discloses, stores, and protects personal information obtained from visitors to our website at https://www.shocrawlers.lat, from prospective and current clients, and from individuals who interact with our business through any channel including electronic mail, telephone communications, in-person meetings, and service delivery engagements.

SHO Crawlers provides computer systems design and related services, integrated systems engineering, cybersecurity architecture, cloud infrastructure solutions, and technical consulting within the Professional, Scientific, and Technical Services sector. In the course of delivering these professional services, we may receive personal information from clients, website visitors, service providers, and business partners. This policy explains our practices with respect to all such personal information.

By accessing our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any provision of this policy, you should discontinue use of our website and refrain from providing personal information to us. We reserve the right to modify this policy at any time, and any changes will be effective immediately upon posting the updated policy to this page. Your continued use of our website or services after any modification constitutes acceptance of the revised policy.

2. Information We Collect

2.1 Information You Provide Voluntarily

When you contact SHO Crawlers through our website contact form, send us electronic mail, call our office, or engage with us in the course of a business relationship, we may collect the following categories of personal information directly from you: your full name, business title, company or organization name, electronic mail address, telephone number, and physical or mailing address; your role, responsibilities, technical requirements, project descriptions, infrastructure specifications, and other business-related information you choose to share; the content of messages, correspondence, meeting summaries, and any documents or specifications you transmit to us; and details related to the services we provide including project scope documents, statements of work, service agreements, invoices, payment records, and communications related to project delivery and support.

2.2 Information Collected Automatically

When you visit our website, certain information is collected automatically through standard web server logging and analytics: Internet Protocol address, browser type and version, operating system type and version, device type, referring and exit page URLs, date and time stamps, pages visited, time spent on each page, and the sequence of page navigation. Aggregated and anonymized usage analytics data cannot be used to identify any individual visitor. Server and security logs are maintained for security monitoring, performance optimization, and operational troubleshooting.

2.3 Information We Do Not Collect

SHO Crawlers does not collect or process sensitive personal data categories including government-issued identification numbers, financial account credentials, biometric data, health or medical information, information about children under the age of thirteen, or precise geolocation data. We do not use cookies, tracking pixels, browser fingerprinting, or any other client-side tracking technologies to monitor individual browsing behavior across sessions or across websites. We do not purchase, license, or otherwise acquire personal information from third-party data brokers or aggregators.

3. How We Use Your Information

SHO Crawlers uses the personal information we collect exclusively for the following purposes: responding to inquiries, preparing proposals and statements of work, delivering contracted computer systems design, engineering, consulting, and managed operations services, communicating project status and deliverables, providing technical support, managing ongoing client relationships, billing and invoicing, maintaining internal records, improving our website based on aggregated analytics, monitoring system security and responding to security incidents, and complying with applicable laws, regulations, legal processes, or enforceable governmental requests.

4. Disclosure of Personal Information

SHO Crawlers does not sell, rent, lease, trade, or otherwise commercialize personal information. We disclose personal information only in the following limited circumstances: to third-party service providers under written agreements requiring appropriate safeguards; to comply with a binding legal obligation including a subpoena, court order, or other lawful governmental request; in connection with a merger, acquisition, or sale of assets with appropriate protections for personal information; or with your prior explicit consent, which you may withdraw at any time by contacting us at reply@shocrawlers.lat.

5. Data Retention

Client engagement records are retained for a period of seven years following the completion or termination of the client engagement. Website server logs are retained for a rolling period of ninety days. Aggregated and anonymized analytics data that does not identify individual visitors may be retained indefinitely. Communication records from prospective clients that do not result in an active engagement are retained for eighteen months from the date of last correspondence. Upon expiration of the applicable retention period, personal information is securely deleted, destroyed, or anonymized in a manner that prevents reconstruction of the underlying personal data.

6. Data Security

SHO Crawlers implements and maintains administrative, technical, and physical safeguards designed to protect the confidentiality, integrity, and availability of personal information, including: Transport Layer Security encryption for all data in transit; encryption of data at rest using industry-standard algorithms; network security controls including firewalls, intrusion detection and prevention systems, and regular vulnerability scanning; access controls based on the principle of least privilege with role-based access limited to personnel who require access for their specific job functions; multi-factor authentication for administrative access to systems storing or processing personal information; regular security awareness training for all personnel who handle personal information; and documented incident response procedures defining roles, responsibilities, escalation paths, and notification protocols. While we take commercially reasonable measures to protect personal information, no method of electronic storage or transmission over the Internet is entirely secure. In the event of a data breach affecting personal information under our control, we will notify affected individuals and relevant regulatory authorities in accordance with applicable legal requirements.

7. International Data Transfers

SHO Crawlers is headquartered in the United States. Personal information we collect is stored and processed on servers located in the United States. When we transfer personal information across national borders, we implement appropriate safeguards to ensure that the information receives a level of protection that is materially consistent with the protections described in this Privacy Policy and with applicable United States federal and state data protection legislation.

8. Your Rights and Choices

Depending on your jurisdiction of residence, you may have certain rights with respect to the personal information we hold about you. These rights may include: requesting confirmation of whether we hold personal information about you and obtaining a copy; requesting correction or update of inaccurate or incomplete personal information; requesting deletion of personal information subject to legal obligations or legitimate business interests that require retention; withdrawing consent where processing is based on consent, without affecting lawfulness of processing prior to withdrawal; objecting to processing based on legitimate interests; requesting restriction of processing in certain circumstances; and requesting data portability in a structured, commonly used, and machine-readable format. To exercise any of these rights, contact us at reply@shocrawlers.lat. We will respond within the timeframe required by applicable law, typically within thirty calendar days. We may need to verify your identity before processing your request.

9. Children's Privacy

Our website and services are directed at business professionals and organizations. We do not knowingly collect, solicit, or maintain personal information from individuals under the age of thirteen. If we become aware that a child under thirteen has provided personal information to us without verifiable parental consent, we will take prompt steps to delete such information. If you believe a child under thirteen may have provided personal information to us, please contact us immediately at reply@shocrawlers.lat.

10. Third-Party Websites and Services

Our website may include links to third-party websites, platforms, or services that are not owned, operated, or controlled by SHO Crawlers. This Privacy Policy applies exclusively to information collected by SHO Crawlers through our website and in the course of our business operations. We are not responsible for the privacy practices, data collection policies, content, or security of any third-party website or service. We encourage you to review the privacy policies of any third-party website or service before providing personal information to them.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or operational requirements. When we make material changes, we will post the updated policy on this page with a revised Effective Date and, where reasonably practicable, provide prominent notice on our website. We encourage you to review this policy periodically. If we intend to use personal information in a manner materially different from that described in the policy under which it was originally collected, we will provide notice and, where required by applicable law, obtain your consent before doing so.

12. Contact Information and Complaints

If you are not satisfied with our response to your privacy concern, you may have the right to lodge a complaint with the Federal Trade Commission at https://www.ftc.gov or with the applicable state attorney general in your state of residence.